Privacy Policy
1. Introduction
At Net Aqua (accessible at https://net-aqua.com), we are firmly committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your information when you access and interact with our website and services. We respect your rights under global data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and we are committed to ensuring transparency, integrity, and accountability in all our data processing activities.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through the website net-aqua.com, as well as any associated services, communications, or transactions. For the purposes of applicable data protection legislation, Net Aqua is the “data controller” responsible for determining the purposes and manner in which your personal information is processed.
If you have any questions regarding this policy or your data, you may contact us at [email protected].
3. Categories of Data Processed
We may collect and process various categories of personal data depending on how you engage with net-aqua.com:
a. Usage Data
Includes details such as your IP address, browser type and version, time zone settings, operating system, referring URLs, visit durations, page interactions, and other diagnostic data related to your visit and behavior on our website.
b. Account Data
Personal identifiers you provide when creating or managing an account, such as your full name, email address, billing address, shipping address, and phone number.
c. Profile Data
Includes information linked to your profile, such as purchase history, saved settings, user preferences, product interests, and behavior on the site.
d. Communication Data
Consists of data in your correspondence with us, including support queries, submitted forms, customer service transcripts, and any other voluntary content provided through our contact channels.
e. Technical Data
Technical information related to the device used to access net-aqua.com, such as device identifiers, browser plug-in details, internet service provider, network type, and platform details.
f. Transaction Data
Covers details about the products or services you purchase from us, including payment information, delivery logistics, order timestamps, transactional tokens, and invoice details.
g. Preference Data
Includes your choices relating to marketing and communication preferences, newsletters subscriptions, and your responses to promotional engagement.
4. Legal Bases for Processing
We rely on the following legal grounds to collect and use your personal data:
– Performance of Contract: Processing is necessary to fulfill our contractual obligations to you, including account management and the delivery of goods and services.
– Consent: Where you have explicitly granted permission, particularly for marketing communications, use of cookies beyond essential functionality, or the storage of your preferences.
– Legitimate Interests: Processing is necessary for our legitimate business operations, including maintaining website security, improving user experience, and conducting basic analytics.
– Legal Obligation: In limited cases, we may process your data to comply with applicable laws, regulations, or enforceable governmental requests.
5. Your Rights Under GDPR and CCPA
You have varied rights concerning the data we hold about you:
– Right of Access: You can request a copy of personal data we hold about you.
– Right to Rectification: You can request corrections if your data is inaccurate or incomplete.
– Right to Erasure: You may ask us to delete your personal data, subject to certain exceptions.
– Right to Restrict Processing: You can request that we limit how we use your data.
– Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to transmit it to a third party.
– Right to Object: You may object to our processing of your data based on our legitimate interests, or for direct marketing purposes.
– Right to Non-Discrimination: Under CCPA, you will not face discrimination if you exercise your privacy rights.
To exercise any of your rights, please contact us at [email protected]. We may verify your identity before fulfilling any requests.
6. Security Measures
We implement and maintain appropriate technical and organizational security measures to protect your personal data. These include encryption protocols, access control systems, secure backups, firewall protection, and employee training in accordance with data security best practices.
7. International Transfers
In some cases, your data may be transferred and processed outside of your jurisdiction, including to countries that may have different data protection standards. Where applicable, we ensure that such transfers are protected through Standard Contractual Clauses adopted by the European Commission or other lawful mechanisms to ensure adequate data protection.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting obligations. Retention periods vary depending on the nature of the data and our business needs:
– Account and Profile Data: Retained for as long as your user account remains active or for up to 3 years following your last interaction.
– Transaction Data: Retained for a minimum of 7 years for financial and legal compliance.
– Communications Data: Retained for up to 2 years post-resolution unless extended to manage legal obligations.
– Technical and Usage Data: Typically retained for up to 12 months to support performance analytics and platform optimization.
9. Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience:
– Essential Cookies: Required for website operation, such as securing logins and navigating pages.
– Functional Cookies: Allow the site to remember choices you’ve made, like language or region.
– Analytics Cookies: Help us understand how visitors interact with net-aqua.com to improve services.
– Performance Cookies: Enable us to monitor site performance and detect technical issues.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we provide cookie consent mechanisms for users to manage their preferences. Upon your first visit to net-aqua.com, you will be prompted with a cookie banner providing the option to accept, reject, or customize your cookie settings. You may update these preferences at any time through our Cookie Settings panel or by adjusting browser configurations.
11. Special Protections for Children
Net Aqua does not knowingly collect, process, or solicit personal data from children under the age of 13. If we learn that we have inadvertently collected data from a child, we will promptly delete such information. Parents or guardians who believe their child may have submitted data may contact us at [email protected].
12. Policy Updates and User Notification
We may update this Privacy Policy from time to time to reflect changes in legal requirements, best practices, or our operational procedures. Any material changes will be communicated via appropriate channels, including prominently on net-aqua.com. Continued use of the site following such changes constitutes acceptance of the revised Privacy Policy.
13. Contact
If you have any questions, concerns, or requests regarding our handling of your personal data, please contact us at the following:
Email: [email protected]
We strive to maintain the highest standards of transparency and compliance in processing your personal information.
Net Aqua is committed to upholding user rights and privacy protections in full alignment with GDPR, CCPA, and other applicable data privacy frameworks. Please contact us at [email protected] if you have any privacy concerns or wish to exercise your rights.